By Ahmed Ahmed
The Public Complaints Commission (PCC) in Borno State says it resolved 214 complaints between January and June 2026, reaffirming its commitment to promoting administrative justice and protecting citizens against abuse of office.
The Federal Commissioner of the commission in the state, Alhaji Yusuf Adamu, disclosed this in an interview with journalists on Tuesday in Maiduguri.
Adamu said the commission received 396 complaints from both public and private institutions during the six-month period, adding that 214 cases had been successfully resolved through its intervention.
He, however, disclosed that 1,186 cases remained pending, noting that efforts were underway to reduce the backlog through mediation and other alternative dispute resolution mechanisms.
According to him, the PCC, as Nigeria’s ombudsman, investigates complaints relating to administrative injustice, bureaucratic delays, abuse of office, procedural violations and omissions by government agencies, local councils and registered private organisations.
He urged residents to utilise the commission’s services by reporting cases of injustice, stressing that most disputes were settled through mediation, conciliation, negotiation, arbitration and case conferences instead of prolonged litigation.
Adamu said the commission conducts impartial investigations and operates independently without external interference while ensuring confidentiality in handling complaints.
He reaffirmed the commission’s neutrality, noting that its mandate is to secure fair, equitable and timely resolution of disputes in line with the Public Complaints Commission Act.
