By Hajara Leman
Jos Electricity Distribution Company (JED), says it has pririotised investment in infrastructure to ensure uninterrupted power supply to customers in its franchise.
Mr Hamisu Wakili, Chief Technical Officer, JED, stated this while speaking with journalists on the sidelines of the Customer Complaint Resolution organised by the Nigeria Electricity Regulatory Commission (NERC), in Gombe on Thursday.
“We will continue to invest in infrastructure to improve service delivery, which will enhance customers satisfaction.
“But we need your support also through the prompt payment of electricity bills, avoiding energy theft and always feed us with information when you see anybody trying to vandalise our facilities,” he said.
According to Wakili, 34 per cent of JED customers are fully metered, adding that there was still a gap of 66 per cent of those yet to be metered.
He said the Federal Government in collaboration with DisCos implemented viable programmes to ensure that metering reached everywhere.
Wakil listed the programmes to include Presidential Metering Initiative and Metre Acquisition Fund, adding that the programmes were designed to address customer metering and distribution of transformers for effective energy accountability.
Also speaking, Mrs. Regina Osuagwu, Assistant General Manager, Consumer Affairs, NERC, said that most of the complaints received during the meeting centred on transformer related issues, over billing and metering.
She assured that the commission would look into the complaints as it gathered a lot of feedback during the meeting.
“It will help in policy decisions and drafting regulations because we know the areas where customers are having issues, and how to improve our services.
“Atleast customers have been enlightened, they know what to do if anybody asks them to pay money for transformer repair or buy a new one, we have given our hotlines for complaint.” she said.